Frequently Asked Questions

Products & Services

Yes we do! We have an amazing Engineering team at our Gosford, NSW facility. Please go to our Custom Design and Manufacturing page. Please speak to our technical sales team should you wish to discuss the special custom requirement.

Yes we can offer urgent manufacturing. This option is only available depending on if we or our suppliers have all the materials available on hand. Urgent manufacturing fees will apply if this option is available.

Pricing

No we do not have a price list available. Please contact our Customer care team for pricing. We will send you an official quotation directly to you.

Through the following methods:

  • Email us your enquiry to sales@controldevices.net – our Customer care team will respond to you within 24 hours of receipt.
  • Call us on 1800 266 876 or 02 9330 1700
  • Send your enquiry through our website

Depending on which supplier there will be a MOQ requirement for specific products. MOQ is negotiable when it comes to potential large quantities with the customer. MOQ does not apply to Control Devices stock items. Should the part be available in stock at Control Devices we can provide you with one off quotes.

Evaluation fee is $80.00 ex GST AUD per hour.

Repair and test fee is $136.50 ex. GST AUD per hour.

Additional costs apply for any spare parts or components required for the repair.

Ordering

Yes you can. Unless you are requesting an OEM product.

Please send your orders (PO) to our email address: sales@controldevices.net

Our Customer care team should respond within 24 hours of receipt. Should you not hear from us please contact us on 02 9330 1700.

PleaseĀ  contact our Customer care team with your PO reference number or our Order Acknowledgement number.

Email: sales@controldevices.net
Call us: 02 9330 1700

Freight / Delivery

Please see the list of couriers we offer here.

It will depend on the Freight provider. Our logistics team can check with the freight provider as to whether Same Day option is available. If available a quotation will be provided to your prior to you selecting this option.

No, we cannot ship direct from our Supplier. In accordance to our quality policy orders must arrive to Control Devices offices for quality inspection prior to dispatch. Once inspection has been approved, Control Devices can ship direct to your end user. Should you require us to include different paperwork our team can also arrange this. Please contact our Customer Care team for further information on this option.

Yes you can collect your order at any of our Control Devices office locations. Business hours only. Please contact our team prior to pick up so we can pack your order ready for your collection.

Yes you can. Please contact our Customer care team and provide your freight carrier and account details. No delivery charges will be applied to your order.

Paying more on freight will not guarantee that you will receive your parts quicker. This will depend as we use external freight providers. Our logistics coordinator can provide you with a quote for service option suitable with an estimated transit time, however the delivery time is not guaranteed.

You would have received an email from our logistics team with your tracking number for your order. Please use this tracking number and go to the courier’s consignment track and trace page.

Australia Post: Track your Australia Post shipment
Toll Priority: Track your Toll Priority shipment
TNT: Track your TNT shipment
DHL Global: Track your DHL Global shipment
DHL Express: Track your DHL Express shipment
FedEx: Track your FedEx shipment

If you have not received a tracking number please contact our Customer care team 02 9330 1700 or email us sales@controldevices.net

Accounts

Head to our Create an account with us section on our website. Please download and complete the Credit application form and send the required documents to accounts@controldevices.net

Should you have problems downloading this form please contact our accounts team at 02 9330 1700 or email accounts.

You can email the accounts team for an invoice at accounts@controldevices.net or call us on 02 9330 1700.

Yes we do accept cash. Please advise our team prior to choosing this payment option.

There is no credit card surcharge on Mastercard or Visa payments.

3% credit card surcharge applies for American Express payments.

If you do not have an account with Control Devices we will need to receive full payment for your order prior to dispatch.